Optimizing customer experience is a never-ending process. In fact, according to Gartner, customer experience will overtake price and product in terms of overall value to brand differentiation—by 2020. That’s just a few months away. What’s more, 84% of organizations working to improve the customer experience report an increase in revenue, according to Dimension Data.
When it comes to technology companies providing service to consumers, it’s essential to make improvements in such a way that consumers don’t experience pain or frustration even while an organization is making changes that enhance the customer experience in the long term.
That’s what RepairPal set out to do. With an ongoing mission of bringing trust and transparency to auto care by providing resources to help consumers take care of their cars, the company’s engineering team wanted to further optimize the website for better performance and scale. Accomplishing that started with migrating from their current cloud to Google Cloud Platform—to run on Google Kubernetes Engine (GKE).
Redapt provided the RepairPal team with Kubernetes expertise and insight. The team focused on sharing Kubernetes knowledge so RepairPal would be fully enabled once the project was completed. In addition, Redapt’s daily project communication discipline ensured visibility on project status and goal alignment.
The most rewarding outcome was that RepairPal moved its entire architecture from one cloud to another without any interruption to the customer experience. Read how RepairPal’s vice president of engineering describes it when you read the full case study of the migration.